At Olgasmollett Blanket, customer satisfaction is our top priority. We want you to love every product you purchase from olgasmollett.com If for any reason you are not completely satisfied with your order, we are here to make things right. This Returns and Exchanges Policy outlines the steps, conditions, and timelines for returning or exchanging products purchased from our online store.
Eligibility for Returns
You may request a return within 30 days of receiving your order. To be eligible, items must be:
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In their original condition, unused, unwashed, and undamaged.
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In the original packaging with all tags, labels, and accessories attached.
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Accompanied by proof of purchase (order number or receipt).
Items that have been washed, altered, or show signs of wear cannot be returned or exchanged unless they are defective.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
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Clearance or final sale items.
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Personalized or customized products.
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Gift cards or promotional vouchers.
How to Initiate a Return
To start a return, please contact our customer support team at centerteam@olgasmollett.com with your order number and reason for return. Once your request is approved, you will receive detailed return instructions, including the return shipping address.
Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Exchanges
If you wish to exchange an item for a different size, color, or style, please contact us within 30 days of delivery. Once the original product is received and inspected, we will ship the replacement product as soon as possible. In some cases, customers may be required to cover shipping costs for the new item.
Refunds
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days, and the amount will be credited to your original payment method.
Defective or Damaged Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. Provide clear photos of the defect or error, and we will arrange a replacement or refund at no additional cost.
Late or Missing Refunds
If you haven’t received your refund after 10 business days, please check with your bank or credit card provider. Processing times may vary depending on your financial institution.
Return Address
The return shipping address will be provided via email after your return request is confirmed. Please do not send products back to the sender’s address on the package without prior authorization.
Contact Information
For any return or exchange inquiries, please email us at centerteam@olgasmollett.com Our dedicated support team is always happy to assist you and ensure your satisfaction.
At Olgasmollett Blanket, we value every customer and strive to make every purchase a pleasant experience. Thank you for trusting us with your comfort.